Karanveer Singh6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021This year brought in-person meetings and social gatherings like summits and conferences to a total standstill. As a result, virtual…5 min read·Dec 15, 2020----
Karanveer Singh3 Ingenious Apps to Stimulate Online Community Engagement in 2021Online communities are a big part of your customer’s experience. From enabling self-service to driving brand loyalty and engagement, they…5 min read·Dec 2, 2020----
Karanveer Singh8 Ways to Catapult Self-Service Efficacy with Better FindabilityAs a customer, we’re past waiting on the phone to get support, aren’t we? Perhaps this is why a lot of people are turning to self-service…5 min read·Nov 27, 2020----
Karanveer SinghHow Sentiment Analysis Helps Brands Score Big on Customer ExperienceIt’s a known fact that an effective customer experience strategy translates into lower customer churn rates along with improved CSAT…5 min read·Sep 8, 2020----
Karanveer SinghTurning Your Unstructured Data Cave into a Gold Mine of InsightsData is undoubtedly one of the most powerful and expensive commodities. Your data contains information that can offer critical insights to…5 min read·Aug 13, 2020----
Karanveer SinghHow to Implement Intelligent Swarming Model with Cognitive Search“We have eliminated the word ‘escalation’ from our vocabulary,” said Marco Bill-Peter, VP of Global Support Services — Red Hat.5 min read·Jul 2, 2020----
Karanveer Singh6 Ingenious Ways to Enhance Your AEM Powered Website with Cognitive SearchAEM is one of the most renowned content management suites. It’s a powerful solution that simplifies content management and delivery, which…4 min read·Jun 25, 2020----
Karanveer SinghIntelligent Swarming: A New Order of Collaboration & Value DeliveryChange is inevitable. And nobody knows that better than businesses. They constantly need to adapt to the changing environment to continue…4 min read·Jun 9, 2020----
Karanveer SinghHow Cognitive Search Helps Marketers Craft Compelling Campaigns“Master the topic, the message, and the delivery.” — Steve Jobs, Co-founder — Apple4 min read·Jun 4, 2020----