Karanveer Singh – Medium

Karanveer Singh

Karanveer Singh

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

This year brought in-person meetings and social gatherings like summits and conferences to a total standstill. As a result, virtual…

5 min readDec 15, 2020

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6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

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Karanveer Singh

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

Online communities are a big part of your customer’s experience. From enabling self-service to driving brand loyalty and engagement, they…

5 min readDec 2, 2020

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3 Ingenious Apps to Stimulate Online Community Engagement in 2021

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Karanveer Singh

8 Ways to Catapult Self-Service Efficacy with Better Findability

As a customer, we’re past waiting on the phone to get support, aren’t we? Perhaps this is why a lot of people are turning to self-service…

5 min readNov 27, 2020

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8 Ways to Catapult Self-Service Efficacy with Better Findability

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Karanveer Singh

How Sentiment Analysis Helps Brands Score Big on Customer Experience

It’s a known fact that an effective customer experience strategy translates into lower customer churn rates along with improved CSAT…

5 min readSep 8, 2020

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How Sentiment Analysis Helps Brands Score Big on Customer Experience

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Karanveer Singh

Turning Your Unstructured Data Cave into a Gold Mine of Insights

Data is undoubtedly one of the most powerful and expensive commodities. Your data contains information that can offer critical insights to…

5 min readAug 13, 2020

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Turning Your Unstructured Data Cave into a Gold Mine of Insights

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Karanveer Singh

How to Implement Intelligent Swarming Model with Cognitive Search

“We have eliminated the word ‘escalation’ from our vocabulary,” said Marco Bill-Peter, VP of Global Support Services — Red Hat.

5 min readJul 2, 2020

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How to Implement Intelligent Swarming Model with Cognitive Search

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Karanveer Singh

6 Ingenious Ways to Enhance Your AEM Powered Website with Cognitive Search

AEM is one of the most renowned content management suites. It’s a powerful solution that simplifies content management and delivery, which…

4 min readJun 25, 2020

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6 Ingenious Ways to Enhance Your AEM Powered Website with Cognitive Search

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Karanveer Singh

Intelligent Swarming: A New Order of Collaboration & Value Delivery

Change is inevitable. And nobody knows that better than businesses. They constantly need to adapt to the changing environment to continue…

4 min readJun 9, 2020

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Intelligent Swarming: A New Order of Collaboration & Value Delivery

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Karanveer Singh

How Cognitive Search Helps Marketers Craft Compelling Campaigns

“Master the topic, the message, and the delivery.” — Steve Jobs, Co-founder — Apple

4 min readJun 4, 2020

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How Cognitive Search Helps Marketers Craft Compelling Campaigns

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Karanveer Singh

Karanveer Singh

Karan specializes in crafting unique & engaging content. He is a tech enthusiast, an avid reader, and loves talking about AI, analytics, & support optimization.

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