6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021This year brought in-person meetings and social gatherings like summits and conferences to a total standstill. As a result, virtual…Dec 15, 2020Dec 15, 2020
3 Ingenious Apps to Stimulate Online Community Engagement in 2021Online communities are a big part of your customer’s experience. From enabling self-service to driving brand loyalty and engagement, they…Dec 2, 2020Dec 2, 2020
8 Ways to Catapult Self-Service Efficacy with Better FindabilityAs a customer, we’re past waiting on the phone to get support, aren’t we? Perhaps this is why a lot of people are turning to self-service…Nov 27, 2020Nov 27, 2020
How Sentiment Analysis Helps Brands Score Big on Customer ExperienceIt’s a known fact that an effective customer experience strategy translates into lower customer churn rates along with improved CSAT…Sep 8, 2020Sep 8, 2020
Turning Your Unstructured Data Cave into a Gold Mine of InsightsData is undoubtedly one of the most powerful and expensive commodities. Your data contains information that can offer critical insights to…Aug 13, 2020Aug 13, 2020
How to Implement Intelligent Swarming Model with Cognitive Search“We have eliminated the word ‘escalation’ from our vocabulary,” said Marco Bill-Peter, VP of Global Support Services — Red Hat.Jul 2, 2020Jul 2, 2020
6 Ingenious Ways to Enhance Your AEM Powered Website with Cognitive SearchAEM is one of the most renowned content management suites. It’s a powerful solution that simplifies content management and delivery, which…Jun 25, 2020Jun 25, 2020
Intelligent Swarming: A New Order of Collaboration & Value DeliveryChange is inevitable. And nobody knows that better than businesses. They constantly need to adapt to the changing environment to continue…Jun 9, 2020Jun 9, 2020
How Cognitive Search Helps Marketers Craft Compelling Campaigns“Master the topic, the message, and the delivery.” — Steve Jobs, Co-founder — AppleJun 4, 2020Jun 4, 2020
